Call Centers in Philippines

Global organizations have always preferred outsourcing call center services to Philippines, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries. Philippines has always been the most preferred outsourcing location, because call centres in Philippines offers a wide variety of advantages that other countries do not offer. Today, having call centers in Philippines has become the norm for several global companies. Philippines has been able to effectively meet the growing international demand for call center outsourcing services by providing cost-effective services and customer-oriented call centers. Many international organizations are also setting up call centres in Philippines, because Philippines has a large qualified workforce and can also provide cost-effective call center outsourcing services. Outsource call center services to Philippines and give your organization a competitive edge. The following are a list of reasons why outsourcing call center services to Philippines makes business sense.

Why outsource to call centers in Philippines?

1. Large and educated workforce

Call centers in Philippines have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. Philippines has the largest English-speaking population after the USA. Philippines’s large and well-educated workforce has been one of Philippines’s main advantages over other countries. Philippines will continue to have a well-educated and large workforce, because Philippines has an ever increasing number of college graduates and a large number of successful training industries. These factors ensure that Philippines’s resources will keep increasing year after year.

Philippines’s large manpower is willing to work for a lesser price. In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In Philippines, manpower is available at a fraction of the cost overseas. Initial investment in infrastructure and training can be expensive and make one believe that the promise of cost reduction is false. However, there will be savings and the fact that several global giants continue to set up call centres in Philippines is proof of this.

2. Specialized call center outsourcing services

Call centers in Philippines have experience in offering a number of call center outsourcing services, such as, inbound call center, telemarketing services, technical helpdesk services, CATI services, disaster recovery services, email support services and chat support services amongst others. Call centers in Philippines can also provide a host of IT enabled services, such as, helpdesk services, accounting services, transaction processing services, remote network management and end-to-end processing amongst others. Call centers in Philippines can offer expert product specific solutions, such as risk modeling, data mining, actuarial services and underwriting variation analysis. Call centers in Philippines offer cost-effective call center outsourcing services without compromising on quality. Call centers in Philippines also have the best of technology, people, processes, resources, operational expertise.

3. Time Zone Advantages

More and more global organizations have been outsourcing call centers to Philippines, because of Philippines’s time zone advantages. Philippines’s twelve hour time difference enables global organizations to provide their customers with 24×7x365 days services. By taking advantage of Philippines’s time difference, companies in the U.S have been able to ensure that their customers receive round-the-clock customer support. By outsourcing call centers to Philippines, you can take advantage of Philippines’s time zone advantage.

Get the Philippines Advantage!

4. Philippines’s Policies

The Philippinesn government has extended its support to the outsourcing and IT industry. The government of Philippines has allowed duty free exports of capital goods and has provided tax exemption on the export of ITES. The Philippinesn government has also aided the Philippinesns in building software technology parks that have the latest in telecom facilities and infrastructure. This support from the Philippinesn government has gone a long way in making Philippines the world’s most preferred outsourcing location.

5. Latest Technology and High-end Infrastructure

Call centers in Philippines employ the use of the latest technology, the best software and high-end infrastructure to provide high-quality customer support services. Philippines has also experienced privatization and reduction in the tariff of internet services, telecom, cellular services and paging services. This has given Philippines an advantage over other locations, in terms of infrastructure. Philippines has the largest number of state-of-the-art call centers in the world. The Government of Philippines has recognized the potential of IT-enabled services and has taken positive steps by providing numerous incentives.

6. Cost-effective call center services

Another important factor why global organizations prefer outsourcing call centers to Philippines is because call centers in Philippines offer cost-effective customer support services without compromising on quality. With the low cost of manpower available in Philippines, Philippinesn call centers have been able to provide high-quality call center outsourcing services on a 24×7x365 days basis, at a cost which is more than 50% less if performed in the U.S or U.K. These reasons have encouraged more global corporations to outsource call center services to Philippines, because they can get access to quality call center outsourcing services at a cost-effective price.

7. Philippines enjoys the confidence and trust of global organizations

Philippines has been one of the first nations to step into the call center outsourcing industry. Global organizations have already outsourced call centers to Philippines and have found Philippines to be an ideal outsourcing provider. Today, some of the world’s global giants have a base in Philippines, from where they provide customer support services to their worldwide customers on a 24×7x365 days basis. These successful call center outsourcing ventures have encouraged more and more global organizations to outsource call center services to Philippines and give their organization a competitive advantage.

Outsourcing Call Center Services to PhilippinesCallCenter

PhilippinesCallCenter, a pioneer in outsourcing has been providing a wide range of services to global organizations. PCC’s technology-driven call center services can enable you to provide your customers with high-quality call center services, while saving on your operating costs. The following are a list of call center services that PhilippinesCallCenter offers.

1. Inbound call center services

Outsource inbound call center services to PCC for online sales, order taking, order entry, answering services and customer services amongst others.

2. Outbound telemarketing services

Outsource outbond telemarketing services to PCC for high-quality appointment setting and merchant account services.

3. Technical helpdesk services

Outsource technical helpdesk services to PCC, to transform your business processes and provide strategic business value.

4. CATI services

Outsource CATi services to PCC and for accurate and reliable data collection services.

5. Disaster recovery services

Outsource disaster recovery services to PCC for strategies that can help you deal with potential disasters.

6. Email support services

Outsource email support services to PCC and be assured that your customers’ emails would be answered accurately within a quick turnaround time.

7. Chat support services

Outsource chat support services to PCC to provide your customers with efficient services on a 24×7x365 basis.