A Guide To Outsourcing Virtual Assistants

• Signing up with us

• Supported Payment Methods

• Communicating with your assigned Virtual Assistant

• Supervising your Virtual Assistant

• Our 45-Day Money-Back Guarantee

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SIGNING UP

Place Your Order – You can place your order within minutes through our Order Form. During the signup process, you will be required to pay the setup fee and also the first month’s fee in advance. You will also be asked to specify the preferred region for the phone number we provide for your customers to call.

Use our Free Quote Form here, If you have pre-signup questions.

Start Up - Shortly after placing your order, you will receive a welcome message from us explaining how to log in to our customer center and provide instructions to your assigned staff. Generally, your staff will be assigned and on duty for you within 48 hours of your order being received. We will also issue your phone number within that period. If you want you VA to use your own SIP based phone, please provide us with details of your phone systems and preferences so that we can connect to your phone system accordingly.

PAYMENT METHODS

We support many payment methods including:

• Paypal – PayPal fund transfer

• 2 Checkout

• Credit Card payments

• Bank to Bank wire transfer

HOW YOU CAN COMMUNICATE WITH YOUR VIRTUAL ASSISTANT

You can interact with your assigned staff via:

• Phone - you will be able to contact your assigned Virtual Assistant through the phone number we provide.

• Email - we will notify you of an email address which you can use to directly contact the staff assigned to you. Your assigned staff can also respond directly to you.

• Instant Messenger - we will provide an instant messenger address at which you can directly contact the staff assigned to you at any time during your daily service period. and

• Job Tracker - we provide a Microsoft Share point Based task management system in our customer center which you can use to provide instructions and files to your assigned staff and can track progress.

WHAT SUPERVISION WE PROVIDE

We provide basic supervision only. That is, we ensure that your assigned staff attend work on time and work diligently while at work.

We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned staff to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.

15/45-DAY MONEY-BACK GUARANTEE

First time in the industry! We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 45-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 45 days of the first month and we will refund the unused proportion of your fees in full. This guaranty is applicable on Yearly Contract payments, and applicable on offer prices as well.

While if you are working with us on Monthly plan, you will still get 15 Day money back guaranty.

HOW IT COMPARES TO AN IN-HOUSE EMPLOYEE